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For more information about how to contact Computer Associates to obtain the latest update for the Ofant.sys driver, visit Computer Associates.

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To resolve this issue, contact the manufacturer of the program to inquire about the availability of a filter driver update.

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For example, the filter driver may return a STATUS_SUCCESS code instead of a STATUS_OPLOCK_BREAK_IN_PROGRESS code. As a result, the filter driver on the server may return an incorrect status code to the Server service. The driver for the program is incompatible with the filter driver that is installed on the computer by a non-Microsoft antivirus program. This program may be included with VERITAS Backup Exec.Ī VERITAS program that uses the Otman4.sys or Otman5.sys driver (such as Open File Option) is installed on your computer, and the Otman4.sys or Otman5.sys driver for the program is outdated. For example, Open Transaction Manager may be included with Open File Option.

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Open Transaction Manager is included with certain programs from VERITAS Software Corporation, but it can also be installed separately from the VERITAS program. Open Transaction Manager is installed on your computer, and the Otman.sys driver for the program is outdated. is installed on your computer, and the Ofant.sys driver for the program is outdated. One of the following programs is installed on the computer:ĪRCserve Backup Agent for Open Files or ARCserve Open File Agent from Computer Associates International, Inc. The kernel-mode filter driver may be outdated if the following conditions are true: This issue may occur if a non-Microsoft program that is installed on your computer uses an outdated kernel-mode filter driver. Please restore the network connection or replace the floppy disk and retry. Word failed reading from this file file_name. When you try to open a Microsoft Word file, you may receive the following error message: When you try to open an Access 2.0 database file (.mdb file) in Microsoft Access 97, in Access 2000, or in Access 2002, you may receive an error message that is similar to the following: If multiple users try to access Microsoft Office documents on the server, the File is locked for editing dialog box does not always appear when the second user opens the file.Ī network trace indicates a 30 to 40-second delay between an SMB Service client command and a response from the file server. However, you can ping the server, and you can use a Terminal Services session to connect to the server. You are intermittently disconnected from network resources, and you cannot reconnect to the network resources on the file server. The specified network name is no longer available. You receive an error message similar to one of the following messages when you try to connect to a shared resource: The server temporarily stops responding and one or more event ID messages similar to the following messages appear in the System log on the file server. The desktop does not appear.Ī program that uses remote procedure call (RPC) or uses named pipes to connect to a file server stops responding. When you log on to the file server, after you type your name and password in the Log On to Windows dialog box, a blank screen appears.

Windows Explorer stops responding when you connect to a shared resource or you see a red X on the connected network drive in Windows Explorer. You experience a delay when you perform file copy or backup operations.

However, some delays may last up to 5 minutes. Performance typically slows down for approximately 40 to 45 seconds. You experience a temporary decrease in performance when you use a program over the network. You experience an unexpectedly long delay when you open, save, close, delete, or print files that are located on a shared resource. You may experience one or more of the following symptoms when you work with files over the network:Ī Windows-based file server that is configured as a file and print server stops responding and file and print server functionality temporarily stops.

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This article provides a solution to performance issues that occur when you work with files that are located on a file server.Īpplies to: Windows 10 - all editions, Windows Server 2012 R2 Original KB number: 822219 Symptoms

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